A live chat is a real-time way of communication between a website hosting provider's support crew and its customers. It's an efficient way to get some information about the web hosting services or get some issue resolved since you're talking to a live agent. The benefits of using a live chat service instead of calling or opening a ticket are the reduced chance of errors when you exchange data like usernames or domain names, the quicker response time as the communication is live as well as the fact that you don't need to stay on the chat constantly - you are able to do another thing while the representative examines the issue in question. Also, you'll be able to be a part of a live chat room from any kind of computer which is connected to the web, avoiding the telephone costs that you'll need to pay in case you're calling to another country.
Live Chat Support in Cloud Hosting
As we acknowledge the fact that various problems can be resolved when you talk with a live person, we supply a live chat service for all of our potential and current clients. Our chat is accessible every day and our customer support representatives will assist you with a number of questions and troubles. If you are not our client yet, you can find out more about our cloud hosting plans and the website hosting platform in general in order to make sure that your sites will run effectively on our servers. If you already have an account and you have some questions or you have any problems with some of our solutions, you will be able to get in touch with us through our live chat and we can provide the necessary info or help you troubleshoot the issue. You'll have to open a trouble ticket for certain troubles that need more time or the expertise of a sysadmin, but for a number of standard problems you can receive help on the spot.
Live Chat Support in Semi-dedicated Servers
We provide live chat support as part of our services, therefore whenever you have any questions regarding our semi-dedicated hosting plans, you're able to get in touch with our customer care team at any moment regardless if you've already purchased your account or not. In general, the chat service is intended for pre-sales, billing and general questions and troubles, yet we are able to assist you with various tech questions as well. We can help you pick the best plan for your sites in case you don't have an account yet, we can reply all of the billing questions or concerns you may have or we can assist you with installing your new e-mail address on your personal computer or smart phone - all the aforementioned will be done promptly because our live chat service is online all day, every single day. No matter when you need support, you're able to talk with an agent and save a long time.